FAQs
What is Pre-Order Arrangement?
Pre-order collects paid booking of your items and only shipped after 3 weeks.
1. Shoes sold are not refundable or exchangeable.
2. In view of the sizes discrepancies, if the size cannot fit, the best we can do it to help the buyer resell it. We will only pay buyer once the shoe are purchased by another customer.
3. We will include a detailed description of every item for the buyers to refer.
4. Buyer is advised to purchase just slightly bigger size than the normal size you wear.
5. Due to setting of the monitor, color might be slightly different with the picture posted; therefore, we will state the actual color of the item.
Please DO NOT place order if you cannot accept the difference.
6. Out of stock might happen on pre-order item. Don’t worry, we will inform you and refund the full amount if that happened.
7. Please DO NOT place order if you are not able to wait for the shipment to arrive as per "Pre-Order Arrangment" schedule.
8. According to factory, they are using man made PU skin, Cow or Deer Skin to manufacture the shoes. As we are not the manucfacturer, therefore we cannot make sure the type of skin used for the shoes. Please DO NOT place order if you are sensitive on the type of skin used or on religion aspect it forbids you from wearing.
9. Customer will need to bear the risk for all pre-order items. We will not hold any responsiblity for complaint such as different color, not as nice as imagine, too small, too big, quality not as good as imagined, small stain, don’t like the color, the leather / skin is Pig Skin or not as I expected etc.
10. We only accept return if the shoes have more than 5cm stain, holes, wrong shoes sent by kasut-online.blogspot.com.
11. We do not hold any responsibility for broken heels when customer receive the item. We will check every pair of our shoes before delivery. On checking if we found out the heels broken or sole came out, we will not send out the item. Therefore if customer received the item in broken piece, please let us know immediately and we will check with our courier company.
12. Please note that NO ORIGINAL SHOE BOX will be provided during shipping, we will use other box to ship it. All shoes are imported from overseas factory and we are using air freight to ship the shoe so that buyer may get it earlier. Therefore if shoes box is included, the air freight will be higher, causing the shoes price to be sold at higher price as well.
Note for dilema Muslim
Are we purchasing Pig Skin Lining Shoes?
Of course NOT. We only take order and make order other than pig skin. We are matured citizen of Malaysia and we know pig elements are forbidden for muslims.
First of all, how would we know that is not made of pig skin lining ?
Every time when factory send us the new arrivals notice, they did indicate clearly on the material section whether it is made of leather, pig skin leather, PU leather, Cow leather & etc.
Just for information, genuine pig skin shoes are very expensive and would cost over RM 200++ !!.
The conclusion is we can boldly say that according to the information given by our factory --- Our shoes are NOT made of pig skin.
The conclusion is we can boldly say that according to the information given by our factory --- Our shoes are NOT made of pig skin.
However, we understand that some of our Muslim customers still worry those are made of pig skin.
As we said earlier, we really are not the scholar of pig skin lining. We cannot check on science lab whether it is pig skin lining or not… We are selling according to the information given by factory.
Happy Shopping Days,
Tna
